What personal information we collect
Information TCN Requests from you
When you use TCN’s services as a patient to request and order medicinal cannabis from Licensed Sellers, you will be asked to provide TCN with certain personal information about you such as your first name, last name, address, phone number, email address and residence, as well as your health card number. With your consent, we will also ask you to provide us with certain personal health information, such as the name and location of your doctor, health documentation, your prescribed daily amount of medicinal cannabis, the period of authorized use and the quantity of medicinal cannabis you wish to purchase. We may also ask you to provide your emergency contact information.
Information TCN Obtains from Referral Sources
You may be referred to TCN by your health care provider, such as your medical clinic, pharmacy or health care professional. With your consent, your health care provider may transfer your medical records and health documentation to TCN so we can provide you with our services.
Information Automatically Gathered
Other Information Collected by TCN
If you choose to interact on the TCN Blog regarding your use of medicinal cannabis, or related experiences, the information provided may be used and viewed by others. TCN is not responsible for the privacy or use of this information.
How We Use Your Information
TCN collects your personal information to provide relevant services to you. In addition to those uses mentioned previously, we collect personal information for the following reasons:
- to communicate with you;
- to respond to your requests;
- to improve our website;
- to improve the services we provide;
- to provide you with information and offers that we believe you may find useful, including marketing materials, product promotions, advertisements, coupons and other information on services and products offered by TCN or third parties;
- to create aggregated information that is no longer identifiable;
- to provide you with Health Canada regulatory information and updates; and
- to better understand what products and services are important to you.
Note: You may opt out of receiving any such e-mails by unsubscribing; simply follow the unsubscribing instructions on the website or at the bottom of our emails.
TCN may also aggregate and anonymize information to generate data and reports concerning demographics, purchasing patterns, trends and patient behaviour.
Personal health information will not be used for any purpose without your express consent.
How We Share Your Information
TCN may share your personal information with the following parties for these purposes:
- Licensed Sellers – TCN will communicate your personal information with Licensed Seller in order to facilitate your registration so they can fulfill your order.
- Health Care Practitioners – with your express consent, TCN may share your personal information with your health care practitioner in connection with your use of medicinal cannabis.
Public Profiles. If you provide personal information to the TCN Blog, this information will be publicly available and therefore may be seen by other users.
Trusted Third Party Service Providers. TCN may use third parties to provide technical support and perform tracking and reporting functions, conduct quality assurance testing, and provide other services in connection with its services. TCN may share your personal information with them so that they can perform the required services.
Third Parties. Upon receipt of a written request by a client or patient to share personal information with a third party, TCN will provide the requested data.
How We Store Your Personal Information
TCN stores your personal information on webservers located in Canada.
How We Protect Your Personal Information
TCN is committed to protecting all information provided to us by patients by maintaining physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information. While TCN cannot guarantee absolute security, the Company has implemented and reviews security protocols to protect patient information. Access to patient information is limited & restricted.
How You Can Correct Your Information
To correct any inaccuracies regarding your personal information, please contact TCN at firstname.lastname@example.org or call us at 1 (855) 462 3646 . Please note that before TCN is able to provide you with any information, we will require verification of your identity.
How Long We Keep Your Information
TCN retains your personal information for the period of time that you are actively accessing our services. TCN may however retain personal information in accordance with TCN’s data retention policies, under which we store relevant information to comply with laws, College of physicians and Surgeons medical record keeping guidelines and to prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations and take other actions otherwise permitted by law.
External Links and Sites
If you have any questions regarding our use of your personal information please contact TCN at email@example.com or call 1(855) 462-3646. TCN reserves the right to not disclose information for legal, security, regulatory or intellectual property reasons.
Privacy Officer: Kim Wei
TCN has a designated Privacy Compliance Officer who can be reached at firstname.lastname@example.org