Privacy Policy | The Clinic Network

Privacy Policy

Privacy Policy V.1

This Privacy Policy explains how The Clinic Network (TCN) collects, stores, uses and shares your “Personal Information”. Personal information includes or describes you as an individual, such as your name, address, email address or telephone number – and other data acquired through the use of the TCN web site, administrative services and related (collectively “Services”).

By accessing the Services, you accept this Privacy Policy, agree to its terms, conditions, and notices contained or referenced herein as well as in The Clinic Network’s Terms of Service located at and you consent to the collection, use and disclosure of your Personal Information as described herein.

There are two types of users of TCN Services: “Patients” who are interested in purchasing Medicinal Cannabis from Licensed Producers, and “Licensed Producers” who are in the business of providing Medicinal Cannabis to Patients.


The Clinic Network collects the following information

TCN collects two types of patient information: (i) Personal Information, which constitutes any information that can identify an individual directly or through other reasonably available means and (ii) Non-personally identifiable information which is referred to as aggregate and/or anonymous data, meaning information that will not identify you. Also consider that what may initially be considered to be non-personal Information may, in some circumstances, result in an individual being identified. Please consider this when providing information.


Information The Clinic Network Requests

When you use TCN Services as a Patient to request and order Medicinal Cannabis from Licensed Producers, you will be asked to provide TCN with certain Personal Information about yourself such as your first name, last name, address, phone number, email address and residence. You will also be asked to provide us with certain “personal health information” (as defined in the Personal Health Information Protection Act), such as the name and location of your doctor, health information, your prescribed daily amount of Medicinal Cannabis, the period of authorized use and the quantity of Medicinal Cannabis you wish to purchase.


Information Automatically Gathered

Some non-personal information is automatically collected when you visit our website. TCN may collect and store information related to your use of our website, including pages visited, duration at the site, the date and time of your visit. The non-personal information collected is used to help TCN provide a more relevant, efficient and useful site experience for you. This information is also used to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the site and TCN services offered.


Other Information Collected by TCN

TCN Blog – if you choose to interact on the TCN Blog regarding your use of Medicinal Cannabis, or related experiences, the information provided may be used and viewed by others. TCN is not responsible for the privacy or use of this information.


How We Use Your Information

The primary objective of TCN when collecting your information is to provide relevant services to you. In addition to those uses mentioned previously, we collect personal information for the following reasons: (i) to communicate with you; (ii) to improve our website; (iii) to improve the services we provide (iv) to provide you with information and offers that we believe you may find useful, including marketing materials, product promotions, advertisements, coupons and other information on services and products offered by TCN or third parties; (v) Health Canada regulatory information and updates; and (vi) to better understand what products and services are important to you.
Note: You may opt out of receiving any such e-mails by unsubscribing; simply follow the unsubscribing instructions on the website.
TCN also utilizes non-personal information to generate data and information concerning demographics, purchasing patterns, trends, and patient behavior.

TCN uses personal information solely for purposes of providing relevant information to Licensed Producers for purposes of fulfilling Orders, and for purposes of providing relevant information to your health care practitioner in connection with your use of medicinal cannabis. Personal health information will not be used for any other purpose without your express consent.


How We Share Your Information

TCN may share patient information with the following parties for these purposes:
Licensed Producers – TCN will communicate your Personal Information with Licensed Producers in order to facilitate your registration.

Health Care Practitioners – TCN may share Personal Information that you submit to a health care practitioner.
Research – TCN may disclose non-personal information with academics and research facilities/programs that conduct statistical analysis for cannabis-related research and studies.
Affiliates – TCN may share non-personal Information with affiliated companies that provide related services.
Public Profiles. If you provide Personal Information to the TCN Blog, this information will be publicly available and therefore may be shared with other users.
Trusted Third Party Service Providers. TCN may use third parties to provide technical support and perform tracking and reporting functions, conduct quality assurance testing, and provide other services in connection with the Services. TCN may share non-personal and Personal Information about you with them so that they can perform the required services.
Third Parties. Upon receipt of a written request by a client to share personal or non-personal information with a third party, TCN will provide the requested data.
Aggregate Information. TCN may share non-personal Information to third parties relating to demographics and purchasing patterns, in connection with actual or prospective business relationships.
Business Transfers – TCN reserves the right to disclose and/or transfer information about you to a third party in the event of an actual or proposed sale, purchase, lease, amalgamation, merger, joint venture or another type of disposition or financing, in order to ensure a continuance of service. Should another company acquire TCN or substantially all of its assets, that company will assume the rights and obligations with respect to that information as described in this Privacy Policy.
Investigations – TCN reserves the right to investigate abuses and enforce all/any aspects of the Privacy Policy. TCN may disclose Personal Information about you to a third party if we believe that such disclosure is reasonably necessary to: (i) take action regarding suspected illegal activities; (ii) enforce the provisions of this Privacy Policy; (iii) comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on the Company; or (iv) protect our rights, reputation and intellectual property.


How We Protect Your Personal Information

TCN is committed to protecting all information provided to us by patients. While TCN cannot guarantee absolute security, the Company has implemented and reviews security protocols to protect patient information. Access to patient information is limited & restricted.


How You Can Correct Your Information

To correct any inaccuracies regarding patient information, please contact TCN at or call us at 1 (855) 462-3646
Please note: Before TCN is able to provide you with any information, we will require verification of your identity.


How Long We Keep Information

TCN retains Patient information for the period of time that you are actively accessing our services. The Company may, however, retain Personal Information in accordance with data retention policies, under which we store relevant information to comply with laws, College of Physicians and Surgeons medical record keeping guidelines and to prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations and take other actions otherwise permitted by law.

External Links and Sites

Note: Any external websites do not operate under this Privacy Policy. TCN strongly recommends that patients examine the privacy policies of third party websites regarding their procedures for collecting, storing and using personal information.

Privacy Legislation

TCN adheres to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). If you have any questions regarding our use of your Personal Information please contact TCN at or call 1(855) 462-3646. TCN reserves the right to not disclose information for legal, security, regulatory or intellectual property reasons.

Privacy Officer: Steve Livshin

TCN has a designated Privacy Compliance Officer who can be reached at