Frequently Asked Questions, answered.

We know that you have questions about cannabis treatments and therapies. Here are some answers from our team of experts.

For Patients
For Canadian Veterans

We know that you have questions about cannabis treatments and therapies. Here are some answers from our team of experts.

How do I book an appointment with TCN?

Simply call 1-844-TCN-BOOK (826-2665) and we’ll work with you to find the best appointment option. Please have your Provincial health card number available at the time of booking. Please note, we are unable to accept walk-in appointments at any of our clinic locations.

Will my appointment be at a clinic or is it over the phone?

We offer in-person, virtual and telephone appointments (location dependent). Our healthcare practitioners are compassionate and experienced professionals who will work with your primary care providers to support and achieve your health and wellness goals.

How frequent are my appointments?

The pacing of appointments is personalized and will be discussed during your assessment.

Is there a cost for TCN services?

There is no charge for your consultation or follow-up appointments. Additional administrative services may be subject to fee’s depending on the service provided.

Is cannabis covered under my extended insurance plan?

Coverage varies by insurance provider. We recommend inquiring directly with your insurance provider regarding your coverage and process for submitting a claim.

Are cannabis products covered for Veterans of the Canadian Armed Forces?

Veterans Affairs Canada offers coverage for cannabis products for qualifying veterans. For more information, please see our TCN Veteran’s page.

How do I purchase cannabis products after my appointment?

Once you speak with your healthcare practitioner, one of our knowledgeable Education Team members will contact you with information on suitable cannabis products and suggested dosages as recommended during your appointment with your health care practitioner. Our Educators will connect you to a Licensed Seller that fits your needs and will assist with how to register as a patient.

Can I purchase my cannabis products directly from TCN?

TCN does not sell cannabis or cannabis products, which means no products are kept at any of our offices or facilities.

How do I register with a Licensed Seller?

After you choose a Licensed Seller, your medical document will be sent to them directly. You will then be required to complete a Patient Registration document with that Licensed Seller. This is most commonly completed online. Please note, it can take up to 2-5 business days for Licensed Sellers to approve your registration. If this doesn’t work for you, please speak with your educator to discuss expedited options.

I received my cannabis products, but I have more questions before starting. What should I do?

Reach out to your TCN team. Our Education Team is here to support you with any cannabis-related questions. If you have medical-related concerns, we can also help by booking a follow-up appointment with your healthcare practitioner.

Can I change Licensed Sellers?

Absolutely! Our number one goal is your care. If you aren’t fully satisfied with your Licensed Seller, contact your TCN team and we can review additional options.

Our highly knowledgeable Veteran Care Team is available to help you navigate the ins and outs of your care. Here are some common questions we’ve received from Veterans, and answers to help you understand it all.

What do I need to book an appointment?

To assist with processing, we will request your K number. A summary of awarded conditions is not required but may speed up your processing time.

Does Medavie Blue Cross & Veterans Affairs Canada provide coverage to Veterans for cannabis products?

Veterans Affairs Canada provides coverage for cannabis products via Medavie Blue Cross to eligible patients. If you have questions about how to apply for coverage of cannabis products, or questions about the Cannabis Reimbursement policy, please call 1-844-826-2665 to speak to our Veteran Care Team. You can also visit the Veterans Affairs Canada website Cannabis Reimbursement Policy.

What cannabis products are covered for Veterans?

According to the current Reimbursement Policy for Cannabis for Medical Purposes, Veterans Affairs Canada will cover up to 3g per day of dried cannabis flower or the equivalent in fresh cannabis, edible cannabis, cannabis extracts (including cannabis oil) or cannabis topicals.